IN THE CRM
1. Go to "Setup" at the bottom of the settings list.
2. Click on "Roles".
3. Click on the "New Role" button at the top of the page.
4. Assign a "Role Name" and tick any required boxes for permissions that the role should have.
5. Save the changes by clicking the "Save Settings" button in the bottom right corner of the page. Once pressed, your new role will be created.