IN THE CRM
1. Go to "Setup" in the left menu.
2. Inside "Setup" go to "Settings".
3. Go to "Mailbox Settings" in the left column.
4. Enable the mailbox and enter your "IMAP Server", then press "Save Settings" below.
5. After enabling the mailbox, go to "Mailbox" in the left menu.
6. Navigate to "Configuration".
7. Fill in all the mandatory fields marked with *, type your "Email" and "Email Password" and press "Save".